About Us & FAQ

• We are open Monday-Friday, 8:00 AM to 5:00 PM CST.

Please feel free to contact us if you have any further questions!

• All coffees are roasted to order.
• Coffees are packed in 5-lb valve bags.
• Teas are packed in 2-lb bags.
• Coffee and tea bulk prices are per pound.
• Grinding fee is $0.25 per pound.

Payment Terms

• Opening order minimum: $75
• Reorder minimum: $100
• We accept credit cards, COD or prepayment by check.
• We accept Net 30 after establishing credit (approved credit application must be on file).
• Past due invoices are subject to a monthly 2% finance charge.
• We accept Discover, Master Card and Visa credit cards.

Ordering online with us is safe and secure! We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal check. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise. Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Refund Policy

At Coffee City USA, we take pride in the quality and freshness of our products. Please review our refund policy carefully before making a purchase.

Coffee Sales

Due to the perishable nature of coffee and the fact that our products are roasted to order, all coffee sales are final.
This includes:

• In-store retail purchases
• Online retail orders
• Wholesale orders, including private-label and bulk purchases

Once coffee has been roasted and/or has left our facility, we are unable to accept returns or issue refunds.

Incorrect or Damaged Orders

If you receive an order that is incorrect or damaged, please contact us within 48 hours of receipt with your order number and a description of the issue.
If approved, a replacement may be issued at our discretion. Refunds are not guaranteed.

Non-Consumable Merchandise

Refunds or exchanges for non-consumable retail merchandise may be considered within 7 days of purchase, provided the item is:

• Unused
• In original condition
• Accompanied by proof of purchase

Consumable items are not eligible for return.

Wholesale Orders

Wholesale and private-label orders are subject to the same policy. All coffee sales are final once roasted. Any issues must be reported within 48 hours of delivery for review.

Policy Enforcement

Coffee City USA reserves the right to refuse refunds or returns that do not meet the conditions outlined above. This policy is enforced consistently to ensure fairness and product integrity.

If you have questions regarding this policy, please contact us directly.

 

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service by phone, fax, e-mail or letter, it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially and effectively.

This privacy policy sets out how Coffee City USA uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.