Refund Policy

At Coffee City USA, we take pride in the quality and freshness of our products. Please review our refund policy carefully before making a purchase.

Coffee Sales

Due to the perishable nature of coffee and the fact that our products are roasted to order, all coffee sales are final.
This includes:

• In-store retail purchases
• Online retail orders
• Wholesale orders, including private-label and bulk purchases

Once coffee has been roasted and/or has left our facility, we are unable to accept returns or issue refunds.

Incorrect or Damaged Orders

If you receive an order that is incorrect or damaged, please contact us within 48 hours of receipt with your order number and a description of the issue.
If approved, a replacement may be issued at our discretion. Refunds are not guaranteed.

Non-Consumable Merchandise

Refunds or exchanges for non-consumable retail merchandise may be considered within 7 days of purchase, provided the item is:

• Unused
• In original condition
• Accompanied by proof of purchase

Consumable items are not eligible for return.

Wholesale Orders

Wholesale and private-label orders are subject to the same policy. All coffee sales are final once roasted. Any issues must be reported within 48 hours of delivery for review.

Policy Enforcement

Coffee City USA reserves the right to refuse refunds or returns that do not meet the conditions outlined above. This policy is enforced consistently to ensure fairness and product integrity.

If you have questions regarding this policy, please contact us directly.